Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Eligibility for Returns:

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@pantrydor.co.nz. Please note that returns will need to be sent to the following address: 201 Ranolf Street, Glenholme Rotorua. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@pantrydor.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@pantrydor.co.nz.

To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Please note that perishable goods (such as baked items) cannot be returned unless they are damaged or faulty upon delivery.

How to Start a Return:

To initiate a return, please contact us at orders@pantrydor.co.nz within the 3-day window. Our team will guide you through the process, including providing a return shipping label if necessary. Any items sent back without a prior return request will not be accepted.

Returns should be sent to:
201 Ranolf Street, Glenholme, Rotorua 3010

Damaged or Incorrect Items:

If you receive a defective, damaged, or incorrect item, please inspect your order immediately upon receipt and contact us within 24 hours at orders@pantrydor.co.nz so we can resolve the issue.

Non-Returnable Items:

• Custom or special orders
• Gift cards
• Sale items
  These are non-returnable unless faulty.

Refunds:

Once we have received and inspected your return, we will notify you if the refund has been approved. If approved, you’ll automatically be refunded on your original payment method within 10 business days. Please be aware that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@pantrydor.co.nz.