Refund and Returns Policy for Pantry Dor Boutique Bakery
Refund Policy
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Eligibility for Refunds:
- Refunds are available for products that are defective or not as described.
- To be eligible, the product must be unused, in the same condition as received, and in its original packaging.
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Requesting a Refund:
- Refund requests must be made within 3 days of receiving the product.
- Contact our customer service at [email address] with your order number and details of the issue.
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Processing Refunds:
- Upon receiving your refund request, we will notify you of the approval or rejection.
- Approved refunds will be processed and credited to your original payment method within 7 business days.
Returns Policy
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Eligibility for Returns:
- Returns are accepted for defective or damaged food products only.
- Perishable goods such as bread, pastries, and other baked items cannot be returned unless defective or damaged upon receipt.
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Requesting a Return:
- Return requests must be made within 3 days of receiving the product.
- Initiate a return by contacting our customer service at [email address] with your order number and a description of the issue.
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Return Shipping:
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is issued, return shipping costs will be deducted from the refund.
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Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, contact us immediately at [email address] with photos of the product and your order number. We will arrange for a replacement or refund promptly.
Non-Returnable Items
- Perishable goods such as food cannot be returned unless they are defective or damaged upon receipt.
Contact Us
- For questions or concerns about refunds and returns, contact us at [email address] or call [phone number]. Our customer service team is here to assist you.
By purchasing from Pantry Dor Boutique Bakery, you agree to this refund and returns policy.