Refund and Returns Policy for Pantry Dor Boutique Bakery

Refund Policy

  1. Eligibility for Refunds:

    • Refunds are available for products that are defective or not as described.
    • To be eligible, the product must be unused, in the same condition as received, and in its original packaging.
  2. Requesting a Refund:

    • Refund requests must be made within 3 days of receiving the product.
    • Contact our customer service at [email address] with your order number and details of the issue.
  3. Processing Refunds:

    • Upon receiving your refund request, we will notify you of the approval or rejection.
    • Approved refunds will be processed and credited to your original payment method within 7 business days.

Returns Policy

  1. Eligibility for Returns:

    • Returns are accepted for defective or damaged food products only.
    • Perishable goods such as bread, pastries, and other baked items cannot be returned unless defective or damaged upon receipt.
  2. Requesting a Return:

    • Return requests must be made within 3 days of receiving the product.
    • Initiate a return by contacting our customer service at [email address] with your order number and a description of the issue.
  3. Return Shipping:

    • Customers are responsible for return shipping costs, which are non-refundable.
    • If a refund is issued, return shipping costs will be deducted from the refund.
  4. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, contact us immediately at [email address] with photos of the product and your order number. We will arrange for a replacement or refund promptly.

Non-Returnable Items

  • Perishable goods such as food cannot be returned unless they are defective or damaged upon receipt.

Contact Us

  • For questions or concerns about refunds and returns, contact us at [email address] or call [phone number]. Our customer service team is here to assist you.

By purchasing from Pantry Dor Boutique Bakery, you agree to this refund and returns policy.